PokieFox Casino Privacy Policy

At PokieFox Casino, we are deeply committed to protecting your personal information and ensuring your privacy is respected at every step of your experience on our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at pokiefox.com. By using the PokieFox Casino login page, registering an account, or accessing our pokiefox app, you acknowledge and agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Who We Are

We are operated by The Secure100, the legal entity responsible for running PokieFox Casino. Our platform is licensed and regulated by the Curaçao Gaming Authority (CGA), and we operate in compliance with applicable data protection regulations. Our registered services are accessible at https://pokiefox.com/. If you have any questions about this Privacy Policy or how we handle your data, you can reach our support team at support@pokiefox.com or via our 24/7 live chat.

Information We Collect

Here at PokieFox, we collect personal information to provide you with a safe, functional, and personalised gaming experience. The data we collect falls into the following categories:

Personal Identification Data

• Full name, date of birth, and gender
• Email address and phone number
• Residential address, city, and country of residence
• Government-issued identification documents (for KYC verification purposes)
• Bank account name and payment details

Technical and Usage Data

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on site, and clickstream data
• Login timestamps and session data when you use the pokiefox casino login
• Game history and wagering activity

Financial Data

• Deposit and withdrawal transaction history
• Payment method details (Visa, Mastercard, PayID, Osko, Apple Pay, Google Pay, Bitcoin, Ethereum, USDT, TRX, Polygon)
• Bonus redemption records, including any pokiefox bonus or pokiefox casino bonus you claim

How We Use Your Information

At PokieFox, we use the data we collect for the following legitimate purposes:

• To create, verify, and maintain your account on our platform
• To process deposits and withdrawals in Australian Dollars (AUD) securely and efficiently
• To verify your identity in accordance with our KYC and anti-money laundering obligations
• To administer promotions, including your pokiefox casino no deposit bonus eligibility and welcome offer claims
• To deliver customer support via live chat and email in English, Chinese Mandarin, Bahasa Indonesia, and Filipino
• To send you service-related communications and, where you have opted in, promotional messages
• To detect and prevent fraud, abuse, or any breach of our Terms and Conditions
• To improve our pokiefox casino app, website performance, and the overall user experience
• To comply with our regulatory obligations under the Curaçao Gaming Authority licence

Legal Basis for Processing

Our PokieFox Casino processes your personal data on the following legal grounds:

• Contractual necessity: We must process certain data to fulfil our obligations to you under our Terms and Conditions.
• Legal compliance: We are required by law to collect and retain certain data for anti-fraud, AML, and regulatory reporting purposes.
• Legitimate interests: We process some data to protect the security of our platform and improve our services.
• Consent: Where required, we will ask for your explicit consent before processing your data, such as for marketing communications.

Cookies and Tracking Technologies

We at PokieFox use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Cookies allow us to optimise the pokiefox casino app experience and ensure seamless navigation across all devices. You may manage your cookie preferences through your browser settings; however, please note that disabling certain cookies may affect the functionality of our website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function, including the PokieFox login process and session management.
• Analytics cookies: Help us understand how users interact with our site so we can improve performance.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.

Sharing Your Information

Our PokieFox platform does not sell your personal data to third parties. However, we may share your information with trusted partners in specific circumstances:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification and KYC service providers
• Game software providers (including NetEnt, Pragmatic Play, PG Soft, and others) as technically necessary
• Regulatory and law enforcement authorities when required by law
• IT infrastructure and cloud hosting providers who support our platform operations

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active or as required by applicable law. When you close your account, we will retain certain records for a minimum period as required by our CGA licence and anti-money laundering regulations. After the applicable retention period, we will securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at support@pokiefox.com. Our team is available 24/7 via live chat and will respond to your request as promptly as possible.

Security Measures

We at PokieFox Casino take data security seriously. We implement industry-standard technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and access controls that restrict who within our organisation can access your data.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of the PokieFox Casino website or pokiefox app after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact our support team:

• Email: support@pokiefox.com
• Live Chat: Available 24/7 directly on pokiefox.com

We are committed to responding to all privacy-related enquiries in a timely and transparent manner. Your trust is important to us, and we will always strive to protect your information with the highest standards of care.